Mathias D.
IT-Administrator

“We’re using ONEiO to integrate both in and out of the organization. It’s been amazing not having to worry to much about the API’s! …the long term plan is to move ANY integration to ONEiO and keep them all there for easier access and administration.”

What tools can I integrate?

CONNECT ANY OF YOUR ITSM TOOLS AND MORE
Connect any of your ITSM tools and more with ONEiO

Variety of endpoint types

Endpoint types go beyond standard connectors and adaptors by not only connecting, but communicating with the tools.

New endpoint types for free

New endpoint types added by request, within weeks, free of charge.

Simple configuration

Configuration can be as simple as entering a username and password.

Updated APIs

Endpoint types are kept up to date by us whenever a tool changes their APIs.

How can I connect securely to ONEiO?

SUPPORT FOR THE MOST COMMON AUTHENTICATION SCHEMES

Encrypted credentials

Credentials to your tools are stored securely and encrypted.

Variety of authentication standards

Wide support for authentication standards such as Basic Authentication, Token, API Key, OAuth, and more.

Connect to internal networks

Possibility to connect to your own or customer’s internal networks.

Option for reverse proxies

Reverse proxies or whitelisting can be set up to access your tools.

ONEiO provides support for the most common authentication schemes

How does ONEiO get the data from my tools?

EITHER YOUR TOOL PUSHES INFORMATION TO ONEiO OR WE PULL IT FOR YOU
ONEiO gets the data from tools by either having the tools pushing information to ONEiO or letting ONEiO pulling it for you

Supports variety of data formats

Supports JSON, XML, CSV, plain-text formats and more

Push mechanisms for real-time processing

Configure webhooks in your tool to send us change data. Send data via REST & SOAP or even email.

Pull mechanisms (Polling) for periodic processing

Pull data from an API, or via SFTP & SQL. Set up polling intervals to periodically retrieve most up to date information. ONEiO detects differences between polls to avoid duplicate information.

April G.
ServiceNow Developer

“A great feature of this product is that you can easily see when a message fails and the messages stay queued up and are not lost, which is very beneficial when there is a problem in the integration, because the sent data is not lost.”

How do I create logic for my processes?

CREATE YOUR OWN BUSINESS LOGIC WITHOUT CODE

Rule robot

Automated rule robot creates rules based on common use cases.

No-code editor

No-code editor to adjust and add new rules.

Transform/translate incoming data

Transform/translate incoming data to a format suitable for outgoing messages.

Attachment handling

Attachment handling.

Data anonymization

Data anonymization.

Translation of attributes

Built-in language translation. You can convert either one-to-one or one-to-many through a mapping table.

Wide range of transformation options:

Regular expressions, Truncate, Lower- & Uppercase, Capitalize, Remove HTML tags, Replace matching characters, Change date format and Trim whitespace.

ONEiO creates logic for processes by creating an own business logic without code

How can I know context is not lost mid process?

MESSAGES ARE STORED IN A CONVERSATION THROUGHOUT THE PROCESS
With ONEiO messages are stored in a conversation throughout the process

Store values to conversations

Store values to the conversation for later usage or drop them if they are not needed. ONEiO keeps track of all prior events.

Full history of messages

Review the full history of messages in the conversation view.

How do I know the integration is running properly?

MONITOR AND REACT TO ANY CHANGES OR ISSUES IN YOUR INTEGRATIONS

Email notifications

Set up email notifications to alert you of any warnings and errors.

Overview view

See the current status directly on the ONEiO homepage.

Error finding

Find causes for disruptions from the changelogs of all recent changes.

Message filtering

Filter the message view to pinpoint what has occurred in the conversation.

24/7 monitoring

ONEiO operations team monitors 24/7 that the platform is always operational.

ONEiO monitors and reacts to any changes or issues in your integrations
Verified Reviewer
Technology and Services

“ONEiO is an excellent solution and can be easily configured to meet your requirements. We are more than happy to recommend ONEiO to any of our customers. Our overall experience is that we have found the ONEiO to be very receptive to our needs and have provided the best service, despite time zone issues.”

How do I build and maintain the integration infrastructure?

WE BUILD, CONFIGURE AND MAINTAIN IT FOR YOU
ONEiO builds, configures and maintains the integration infrastructure for you

Built on AWS

Always-on, cloud-native SaaS built on AWS.

GDPR complient

Data is replicated and backed up across multiple data centers within the EU ensuring GDPR compliance.

High availability

Containerized applications that scale to meet your capacity needs. Staged event-driven architecture containing persistent queues to ensure fault-tolerant operations even when an individual component is down. Operations team monitoring and responding to incidents 24/7.

Security

Developed and tested according to industry best practices (OWASP ASVS Level 2). Yearly security audits verified by an independent third party. Experience in working with customers with high compliance requirements Supports protocols, including HTTP over TLS (HTTPS), to provide end-to-end encryption with minimal changes to your infrastructure.

Certifications

Multiple security certifications, e.g. SAS70 Type II, ISO 27001 and PCI DSS Level 1.

How do I update and develop my processes?

KEEP IMPROVING WITHOUT WORRYING ABOUT LEGACY

Central hub for integrations

ONEiO is the central hub for your integrations instead of chaining integrations together.

Independent from tools

Add new rules or edit existing ones to handle new scenarios independently from the other tool. Everything happens independently of the tools you are connecting to each other.

Add tools without breaking anything

Change tools or add new ones by adding endpoints and creating rules without breaking any existing integrations.

One receiver URL

ONEiO receives all inbound messages to one receiver URL and adapts the message to our internal canonical format. Our broker then connects the message through an outbound adapter to send it to another tool.

ONEiO helps you update and develop integration processes by using a central integration hub
Mathias D.
IT-Administrator

“We’re using ONEiO to integrate both in and out of the organization. It’s been amazing not having to worry to much about the API’s! …the long term plan is to move ANY integration to ONEiO and keep them all there for easier access and administration.”

Overall (4,6)
Ease of Use (4,2)
Customer Service (4,9)

Mathias D.

IT-Administrator

“We’re using ONEiO to integrate both in and out of the organization. It’s been amazing not having to worry to much about the API’s! …the long term plan is to move ANY integration to ONEiO and keep them all there for easier access and administration.”

April G.

ServiceNow Developer

“A great feature of this product is that you can easily see when a message fails and the messages stay queued up and are not lost, which is very beneficial when there is a problem in the integration, because the sent data is not lost.”

Verified Reviewer

Technology and Services

“ONEiO is an excellent solution and can be easily configured to meet your requirements. We are more than happy to recommend ONEiO to any of our customers. Our overall experience is that we have found the ONEiO to be very receptive to our needs and have provided the best service, despite time zone issues.”

Connect all your ITSM tools with ONEiO

Try for yourself or book a 1-1 meeting
Get started
No commitments
100% success rate
No credit cards
Assess your integration needs with ONEiO

Endpoint tutorials

Guides for connecting any of your tools.

Better decisions

Road to your success starts here.

Webinars

Lear from industry experts.
Close Cookie Preference Manager
Cookie Settings
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts. More info
Strictly Necessary (Always Active)
Cookies required to enable basic website functionality.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.